Data protection complaints policy

Last updated 21 September 2026

My commitment

I take the protection of your personal data seriously. If something has gone wrong, I want to hear about it and put it right. This policy explains how to complain and what happens next, in line with the Data (Use and Access) Act 2025.

What you can complain about

Anything about how I collect, use, store or share your personal data, including how I’ve responded to a request to use your data protection rights.

How to complain

Route Details
Email [email protected], with “Data protection complaint” in the subject
Post Martial Chaput, Franc Wine, 106 Royal Parade, Eastbourne, BN22 7AD, UK
Phone +44 7307 687790

Please include your name, how to reach you, and what happened. Any documents or dates you can share help me look into it quickly.

What happens next

Step When
I acknowledge your complaint in writing Within 30 days of receiving it
I look into what happened, fairly and thoroughly Straight after acknowledging
I send you my findings, what I’ve done about them, and your right to go to the regulator Usually within 28 days of my acknowledgement

If the investigation needs longer, I’ll write to you with a new date and the reason.

Confirming your identity

To protect your data, I may ask for proof of identity before discussing your personal information. I’ll only ask for what’s needed.

Complaining for someone else

You can complain on behalf of another person with their written permission. A parent or guardian can complain for a child, and I’ll consider the child’s own views where they’re old enough to understand.

Going to the regulator

You can contact the regulator at any time, before, during or after my investigation.

  • UK: Information Commissioner’s Office, ico.org.uk, 0303 123 1113, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
  • France: Commission Nationale de l’Informatique et des Libertés, cnil.fr, 3 Place de Fontenoy, 75007 Paris
  • Elsewhere in the EU: the data protection authority where you live or work

For the full picture of how I use personal data, read the privacy notice.